Shipping policy

Shipping Policy

At Cartzo, we are committed to providing a smooth and reliable delivery experience for all our customers. Please read our shipping policy below for more information regarding order processing, shipping times, and delivery.

Order Processing

Orders are processed within 1–5 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation notification with tracking details where available.

Shipping Timeframes

Estimated delivery times may vary depending on your location and the courier service used.

Major cities and metropolitan areas: 5-10 business days
Regional and outlying areas: 10-20 business days

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, such as courier delays, weather conditions, or high order volumes.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and order size. Promotions offering free shipping may be available from time to time.

Tracking Your Order

If tracking is available for your order, tracking details will be sent once your parcel has been dispatched.

Incorrect Address Information

Customers are responsible for ensuring that all shipping information is correct before completing checkout. Cartzo cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Lost Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in tracking your parcel with the courier company.